HRT-131 Front Office Operations

This course provides a comprehensive understanding of hotel front office operational requirements. Students study and assess different types, styles, and sizes of properties and their management structures. The guest experience is examined from reservation through departure. Topics include the revenue cycle, formulas for room rates, and front-of-the-house accounting. Customer service concepts are addressed as well as the benefits of online property management systems. Hands-on experience with a current system is incorporated into the class.
Prerequisites HRT-105 and HRT-121
Gen. Ed. Course No
Mass Transfer Course No
Credits: 3