May 18, 2024  
College Catalog 2024 - 2025 
  
Catalog Navigation
  Catalog Home
  Message from the President
  Programs of Study
  Course Descriptions
  General Education Program
  Elective Courses
  About BHCC
  Mission, Vision, and Values
  Equity and Inclusion
  Accreditation
  Academic Calendar
  Admissions
  Student Central: Financial Aid, Student Payment and Academic Records
  Academic and Student Affairs Policies
  Graduation and Alumni Engagement
  Advising and Lifemap
  Educational Opportunities
  Academic Resources
  Student Affairs and Student Programs
  Program Advisory Committees
  Administrative Divisions
  Faculty, Professional Staff and Administrators
  Glossary of Academic Terms
HELP
College Catalog 2024 - 2025

CIT-230 Help Desk Techniques

This course provides students with an overview of the design, implementation, and management of a computer help desk or customer support center. Course topics include customer service skills, troubleshooting tools and methods, problem-solving strategies for common support problems, the incident management process, and user needs analysis and assessment. The course also covers industry certifications, professional asociations, and standards of ethical conduct for help desk personnel.
Prerequisites ESL-098  or ELL-103  or RDG-095  
Gen. Ed. Course No
Mass Transfer Course No
Credits: 3