Dec 11, 2024  
College Catalog 2024 - 2025 
  
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HELP
College Catalog 2024 - 2025

CIT-230 Help Desk Techniques

This course provides students with an overview of the design, implementation, and management of a computer help desk or customer support center. Course topics include customer service skills, troubleshooting tools and methods, problem-solving strategies for common support problems, the incident management process, and user needs analysis and assessment. The course also covers industry certifications, professional asociations, and standards of ethical conduct for help desk personnel.
Prerequisites ESL-098  or ELL-103  or RDG-095  
Gen. Ed. Course No
Mass Transfer Course No
Credits: 3