Microsoft Applications Support Specialist Certificate

* Milestone Courses should be taken in the order shown. This will help you stay on track and graduate on time.

Semester 1

CIT-110 Applications/Concepts Credits: 3 *
CIT-133 Introduction to Microsoft Office Credits: 3 *
OIM-100 PC Keyboarding Techniques Credits: 1

Total Credits: 7

For students proficient in keyboarding techniques, a challenge exam is available. For more information please email pla@bhcc.edu

Semester 2

CIT-233 Advanced Microsoft Office Credits: 3 *
CIT-250 Collaboration, Communication, and Integrating Credits: 3 *
CIT-230 Help Desk Techniques Credits: 3 *

Total Credits: 9

Semester 2 Advising Note

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Upon Completion of This Concentration Graduates Will Be Able To:

Understand in-depth and support the most common desktop Office Applications.
Understand and support the Integration features among all Microsoft Office applications.
Set-up, support and conduct on-line meetings.
Troubleshoot end-user Office application problems.
Demonstrate good communication skills and professional behavior while working with customers.
Qualify to take the Microsoft Office Word, Excel & Outlook Certification Examinations.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in organizations large and small as applications support and/or “Help Desk” specialists.